Mercury Engineering

Mercury Engineering is the leading provider of mechanical, electrical engineering and fire protection services in the Irish market place. The group also operates through its international division, in Europe, Middle East and North Africa. Mercury has an established track record of successful completion of construction projects across a wide range of industry sectors – projects ranging in size from a few hundred thousand Euro through to tens of millions of Euro. Within its construction processes Mercury constantly seeks to identify and deploy new techniques to enhance the quality and efficiency of its work.

Mercury initially engaged Ciall to examine the group’s use of information technology – in supporting both site-based and back-office operations. Subsequently Ciall were engaged to lead a major, enterprise-wide, business process analysis and redesign project. The Board saw this as a key business initiative, in order to support further growth of the company, while continuing to operate in a very competitive environment. This project involved participation by people from all divisions, support functions and levels of the company. Ciall’s role was to act as programme manager, providing the framework for the project, supporting the Mercury teams throughout the project and assisting in completion of the ‘AS-IS’ analysis and the design for the proposed ‘TO-BE’ business processes.

In follow on phases to the project Ciall worked with Mercury teams to define information systems requirements, develop RFP documents, select solutions providers and develop supporting business cases for Board approval. Following appointment of the ERP vendor Ciall provided project and programme management resources through the implementation phase. ‘The last three years have not been without their challenges – while growing the business nationally and internationally we have also dived deep into our processes, reengineered many of them and successfully implemented a tier one ERP solution.

Throughout this time Ciall consultants have supported, cajoled, questioned and, most importantly, shown a real commitment to each of the projects. They have worked closely with our people and shown themselves willing and able to transfer skills to our team members.’ (Gerry Morrissey, Finance Director, Mercury Engineering) Mercury continues to develop its business and business model. The group continues to use Ciall to provide strategic and operational advice – working closely with our executive management team.