Collaboration & Document Management

Collaboration is about implementing solutions to enable your people to work together more effectively – promoting and facilitating team work.  This may be through more effective use of applications you already have (e.g. email, calendaring) or deployment of additional solutions to support intranet, document management, workflow.

If you believe improved collaboration can add to your bottom line then, given leadership from the top and sustained support from within your organisation, there are a number of areas which are worth examining.

• Developed and implemented solutions to support enterprise wide document management initiatives
• Built solutions to support team work specific to projects
• Designed and implemented knowledge management solutions based on wiki type technology
• Specified, designed and built workflows to support various business processes – requiring multiple approval points
• Applied social networking type functionality around individual profiling, blogging and wikis
• Designed and implemented corporate intranets to support improved communication and idea sharing
• Implemented processes to support teams collaborating in the production of presales and sales documentation – through effective document sharing, version control and management
• Implemented a range of KPI solutions

We have also developed solutions which required integration of different business processes and applications to streamline processes and provide more timely feedback to process owners and the management team.

• Leverage the full knowledge of the organisation – by knowing who has what experience e.g. use of individual profiling, encouraging a broader range of people to participate in problem resolution, customer targeting, etc
• Create a greater sense of team work – through improved communication and participation e.g. use of a dynamic intranet to support regular communication, encourage feedback/ participation through use of wikis and blogs
• Provide relevant sites to support project teams – sites designed to support sharing of documents, tracking of project progress, monitoring of project issues
• Improve the ‘findability’ of information – encourage people to tag or classify documents as they store them – in order to help others find the documents at a future date
• Create workflows to automate processes which currently break down when a document gets ‘stuck’ in someone’s email pile – provide visibility of the review process
• Encourage people to share information – through the use of knowledge management solutions